Unified Practice Support
How can we help?
To reach support, please fill out the form and our team will reach out in 24 business hours.
Unified Practice Knowledge Base
Don’t forget to visit the Unified Practice Knowledge Base for not only tips and tricks on how to get the most out of the Unified Practice platform but to also stay in the know of future releases and news.
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Frequently Asked Questions
We understand the critical importance around the security of your information and we use the most secure servers to ensure your information is stored and protected to the highest of standards.
Access to your Unified Practice Practice Management and EHR account is defined by user access levels so information doesn’t fall into the wrong hands. All of your data transfers with us have the highest level of encryption against malicious parties.
We store all of your information in a HIPAA compliant SSAE 16 SOC 1 and SOC 2 data center. Your data is always encrypted in transit over the internet and at rest when it is being stored or archived on our servers. Offsite backups are performed daily.
Because Unified Practice is a cloud-based system, no information is stored locally on your iPad or computer. The only information that can be stored locally is data you export while signed into your Unified Practice account. Once you export the information it’s your responsibility to store it in a HIPAA compliant way.
We typically see clinics fully on-boarded in about two weeks. On your sign up call, we’ll schedule coaching sessions to go over the system with you. These calls guide you through the system and provide opportunities to ask questions specific to your clinic’s needs.
Yes! We are HIPAA secure no matter where you access your account.
Yes. This means no information is stored on your local device. Being cloud-based allows anyone in your clinic to log in from anywhere at any time. You’ll also seamlessly receive platform updates and improvements.